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How we collect, process and retain your private data.
1. Introduction –The General Data Protection Regulations.
On the 25 May 2018, The General Data Protection Regulations (GDPR) came into effect.
These regulations enforce strict conditions on how private information is collected, used and retained by businesses and other organisations.
The way data breaches are reported and handled will change and the new legislation will require all firms to report breaches to the Information Commissioner’s Office (ICO) – who are responsible for policing the GDPR – within 72 hours of having awareness of them taking place.
Non-compliance and serious infringements can lead to significant financial penalties and other remedies.
2. Essex & Suffolk Insurance Brokers (hereinafter “Essex & Suffolk”)
Essex & Suffolk are an Appointed Representative of Kensington Insurance Brokers authorised and Regulated by the UK Financial Conduct Authority (firm registration number 445714).
Essex & Suffolk recognise the sensitive nature of privacy in the personal lines business and we believe protecting the confidential nature of every client or prospect's personally identifiable information ("Personal Information") is our paramount responsibility.
Personal Information does not include the name, title, business address or business telephone number of an employee of an organisation.
3. Why We Collect and Disclose Personal Information
Essex & Suffolk collect Personal Information for the purpose of providing risk management and insurance services to our clients. The risk management services provided may include analysing client risks, preparing submissions to the insurance markets, communicating with clients, processing transactions, including premium payments and arranging premium payment by instalments.
We will only use Personal Information in a reasonable manner. Essex & Suffolk discloses this information only to authorised employees of regulated insurance companies and other brokers for the purpose of performing risk management and insurance services on behalf of our clients, or as permitted or required by applicable law.
We do not and never have shared this personal information with any third party marketing businesses.
4. What Information We Collect
We may collect a variety of information in the performance of risk management and insurance services including but not limited to information clients provide on application forms, telephone enquiries and proposals.
5. How We Collect Personal Information
The Personal Information we collect comes directly from our clients and prospects. We use no third-party sources.
Communication maybe through emails, our web site or telephone.
Occasionally receive and request information by this method.
We do not Use Website Cookies
Your knowledge and consent of our collection, use and disclosure of your Personal Information is critical.
Essex & Suffolk provides risk management and insurance services to corporate clients, institutional clients, and to individual or personal lines clients.
For corporate clients, express consent of individual employees is generally not feasible or necessary in most circumstances. Nevertheless, Essex & Suffolk will rely upon your voluntary disclosure of any such Personal Information in applications or in other underwriting information as consent for our collection, use and disclosure of such Personal Information for the purpose of providing risk management and insurance services.
For personal lines clients, appointment of Essex & Suffolk as the Broker of Record is your express agreement and consent to collect, use and discloses Personal Information for the purpose of providing risk management and insurance services. Please note that withholding or withdrawing consent for us to collect, use and disclose Personal Information may not allow Essex & Suffolk to provide risk management and insurance services on your behalf.
By supplying the necessary information involving employees of commercial clients, the customer acknowledges that you are also in compliance with the Privacy Laws of your country.
7. Security of Personal Information
Any Personal Information we retain is secured by three types of safeguards: (1) physical measures, such as locked offices and filing cabinets, (2) technological safeguards, such as passwords, encryption and firewalls, and (3) organisational controls such as limiting access to Personal Information on a 'need-to-know' basis, training and confidentiality agreements.
The specific types of safeguard utilized will depend upon the sensitivity, amount, extent of distribution, format of the information, and type of storage.
8. Accuracy and Access to Personal Information
Essex & Suffolk is committed to the accuracy of any Personal Information it collects, uses and discloses. As such, clients are requested to keep us informed about any changes to their Personal Information that may be material to the risk management and insurance services we provide.
Upon written request, and subject to certain legal restrictions, we will provide reasonable access to Personal Information to the individual to whom it refers. You have the right to request us to amend any inaccurate Personal Information.
9. Further Information, Complaints or to Withdraw Consent
To gain access to your Personal Information, for further information, to file a complaint about our handling of Personal Information, or to withdraw your consent for us to collect, use and disclose your Personal Information, please contact our
Privacy Officer – Mariia Bashkatova
T 0207 937 9092 email firstname.lastname@example.org
Alternatively contact Nick Thurston
01206 845 895 m 07775 500116
We will comply immediately with your request.
While we make every effort to secure information within our control, no method of delivery is absolutely secure and any communication may be accidentally or deliberately intercepted by third parties.
“I approached Essex & Suffolk Insurance Brokers to look at the company’s business insurance needs including Professional Indemnity, Public Liability and Buildings/Contents cover.
Not only did Nick Thurston provide a very thorough and professional appraisal of our requirements and researched the various policies available, he ensured we were able to make considerable savings. On our commercial vehicle policy, he has managed to save the business in excess of £1400 on our annual premium and with improved cover.
I have since asked Nick to quote my household policy and again he managed to arrange improved cover with substantial savings.
I will always use Essex & Suffolk for all my business and personal insurances and would have no hesitation in recommending them to any organisation – they truly understand their market.
I would be delighted to provide any further information to help Nick continue to succeed in his brokerage venture.”
Managing Director, Gosh Projects
“Nick was able to find a competitive price and totally removed the hassle usually involved in arranging insurance, even online.
By taking my details verbally, he came back to me immediately with the best price, all I had to do was sign and return the forms and the job was done.
A pleasure to do business with.”
Managing Director, Ebdon Management Systems
Over many years of being in business, I have always had the task of seeking out tried and trusted company suppliers, and historically company insurance has always been a difficult task, with either brokers that aren’t efficient, or brokers who seem to provide a lip service in getting best price.
I have to say that dealing with you was the most simple and painless process I have been through when seeking company insurance requirements for my business.
I have and will continue to recommend you to colleagues in the future, and of course continue to use your service for years to come.
Senior Partner, Elan Marketing
I am writing to express my sincere thanks to you for the help you gave us with regards to the Public Liability and employers Liability insurance. Your Company have saved us over £1500 for which we are really grateful.
Having had first class experience of your efficiency, I am proud to be able to refer you with confidence.
Thank you once again for your hard work.
Whitehall Electrical Limited
I am writing to express my thanks for your help in sorting out my House Insurance policy.
You were very professional and I would have no problem in recommending you to clients or friends.
The Gentle Touch
On behalf of all at Granite Computers, I would just like to say thank you for handling the recent renewal of our company insurance.
After examining our cover requirements in detail, you managed to save us a huge amount on our renewal costs, but most importantly you still managed to deliver the same amount of cover we had the previous year.
You handled our enquiry efficiently and I was very impressed with your customer service and knowledge of what we required.
With your huge amount of knowledge and experience in the insurance industry, I would be more than happy to recommend you to any business; I have already passed your business card to many of my friends and family.
Managing Director, Granite Computer Solutions
I wish to express my thanks for arranging cover for my business assets (photographic and computer equipment) as well as Public Liability Insurance and Employer’s Liability Insurance.
The quote you provided met my needs and offered favourable terms compared to my existing policy. That combined with your clear and concise presentation of the policy detail made it an easy decision for me to switch from my old insurer to you with confidence.
Thank you once again
Adrian Multon Photography
"Your protection is our business"
Calculating exactly what you need to fully protect your business and the services you provide can be complex but Nick Thurston at Essex and Suffolk Insurance Brokers will personally steer you through the options and jargon and advise you on what you need so that you can be fully confident of your protection at all times.
Insurance cover is a major financial cost for any business and although the services of a broker may only be required once a year we feel it is vital that we know what our customers do, and exactly what they need from their insurance cover.
We act honestly on behalf of our clients at all times – by establishing a close working relationship with you. As well as advising you on what you do need, we can tell you what you don’t need and thus save you unnecessary expenditure.
We work independently to seek out the best policies from a wide range of companies, including Lloyds of London, selecting the best with care and on merit.
From the onset we can deliver sound guidance about the best insurance possible, along with a continuity of service by keeping in touch should you need to re-visit your policy, make a claim or upgrade at any point during the year.
Four decades of insurance expertise
Essex & Suffolk Insurance Managing Director Nick Thurston has spent almost forty years working in the insurance market, gaining knowledge, building relationships and helping a diverse range of businesses.
Nick’s clients will tell you that he enjoys meeting people, and that he also gets great satisfaction from knowing that he has secured the best policy possible for the best price.
One of the ‘old school’, although Nick has embraced technology, even developing an underwriting email database system, his roots remain in personal customer service and attention to detail.
Nick lives in Colchester, Essex with his family and is active in his local community, serving as Team Manager, Football Coach and Chairman of a local youth football team for 15 years.
Nick is happy to travel anywhere across East Anglia and London to meet you and discuss your needs – just use the contact us page for more information or to book your appointment.
Our personal service ensures peace of mind for your business.
Insuring something of value is basic common sense, and not having sufficient cover for your business can have a significant impact should the worst happen.
At Essex and Suffolk Insurance Brokers we not only understand everything there is to know about insuring a business, we are specialists in our field, and understand that any financial outlay made should offer value for money and the optimum cover for both you and your business.
As the first point of contact for business insurance in Essex and Suffolk we offer expert advice on all aspects of business and commercial Insurance including –
Pub & Restaurant
Trade and Construction
Essex and Suffolk Insurance is an independent insurance broker with access to a wide range of insurance products. We specialise in commercial insurance for all sizes of business from sole traders to public limited companies.
Contact Nick Thurston
Telephone: 01206 845 895
Mobile: 07775 500116
Essex & Suffolk Insurance Brokers is an appointed representative of Kensington Insurance Brokers Ltd who are authorised and regulated by the Financial Conduct Authority.
As the first point of contact for business insurance in Essex and Suffolk we offer expert advice on all aspects of business and commercial Insurance including:
Retail - Pub & Restaurant
Trade and Construction
We also offer personal, contents
and buildings insurance.
At Essex and Suffolk Insurance Brokers we not only understand everything there is to know about insuring a business, we are specialists in our field, and understand that any financial outlay made should offer value for money...
Essex and Suffolk Insurance is an independent insurance broker with access to a wide range of insurance products. We specialise in commercial insurance for all sizes of business from sole traders to public limited companies...